Frequently Asked Questions

Communicating and keeping our residents, their family members, and our team members up to date with the most recent information is of high importance to us. Please refer to our frequently asked questions as a quick resource guide and reach out to us if you have any additional questions or require other community specific information.

Answers to your COVID-19 Frequently Asked Questions

What parameters are used to determine what is considered an outbreak?

Following the guidelines put in place by the Provincial Public Health officials, the definition of an outbreak means one confirmed positive case of COVID 19. This applies to both our staff members and residents within our communities.

If I want to visit my loved one at the community they reside, am I able to and how can I do this?

Our top priority is keeping our residents, their families and our staff members safe. We know it has been difficult on everyone having limitations around how and when you can visit your loved ones. Each community may have slight differences so we encourage you to reach out to our Executive Directors to receive the most up to date status on specific community visitation prior to planning your visit.

You can learn more by downloading our Visiting Safely PDF.

If I am interested in moving myself or a loved one into one of your communities, is this possible right now? Who do I contact about moving in?

We have successfully completed several move ins over the past months and feel confident with our safe move in protocols that have been carefully developed to ensure we take everything into consideration- always looking out for you and your loved ones best interest.

Our team of on-site support gives new and current residents peace of mind knowing they will be in the best possible hands.

Contact our Executive Directors or Lifestyle Consultants for updates on community specific move in protocols and soonest move in dates.

Each community is unique and may be following temporary community specific guidelines in regards to move ins.

What measures are you taking to increase safety for the residents in your communities?

At Christenson safety and cleanliness has always been our focus. We're following all guidelines under the provincial health authority and we have implemented additional safety, screening, and sanitization measures in our communities to ensure residents and staff feel they are in a comfortable environment.

You can learn more about the measures we've taken on Our Response page.

Can I take my loved one home/away from the community for a period of time?

Depending on the risk assessment of the community at the time of request, residents can have overnight visits. This directive may change at the direction of the Ministry of Health.

If I am wanting to drop off an item to my family member or friend in the community, how do I go about doing this and do I have to notify the community ahead of time?

Family members can come to the building between 8am-5pm and drop off items for loved ones. No appointment is necessary.

Additional Resources

Please explore the links provided below for additional resources and further comprehensive information on COVID-19.